Vietnam Railways - Billetes y reservas en línea

Language and communication

Both counter staff and drivers are available, ensuring language assistance where needed. Specifically, counter staff are equipped to communicate in English. However, the services of the driver do not include English communication.

Finding your ride

Travelers can easily locate their ride or driver as the vehicle is branded with company colors and the name of the company. For pick-ups at airports or terminals, meeting points are clearly specified at the arrival hall and gate number.

Baggage and special items

• Bicycles: Bicycles are not permitted on board.
• Motorbikes: When bringing a motorbike on board, passengers must arrive at the station at least 24 hours before departure to speak with cargo staff. The additional fee for transporting a motorbike depends on the type of motorbike.

Accessibility and assistance

• Wheelchair accessibility: Wheelchairs are not allowed.
• Guide dogs: Guide dogs are not allowed.

Booking and Amendments

Passengers are required to print their tickets but do not need to print the confirmation email.

Onboard Policies

Passengers are allowed to eat and drink on board.

Pet policies

Passengers can bring a pet on board at no additional cost, but pets must be kept in a cage.