Grouptour - チケットとオンライン予約

I booked a limo minivan days out from the date of departure which wasn’t actually confirmed until 3:30pm the afternoon before I was travelling at 7:30am the next morning. As it wasn’t confirmed, I made other travel arrangements as needed to get back to Hanoi to start my trip back to Australia. I contacted Bookaway as couldn’t cancel as it was now within the 24 hr cancellation period where a refund was not possible in the system. To date I have received zero response nor refund. I would definitely never use this platform again and encourage others to be wary in making any bookings.

Wir wurden fast pünktlich vom Hotel abgeholt, andere Gäste noch eingesammelt und dann ging es direkt nach Hanoi und wir wurden fast vor dem Hotel abgesetzt. Der Fahrer hatte einen guten Fahrstil und wir machten auf der Autobahn eine kurze Pause.

They will let you come to a specific address but the bus is not there. A van will pick you up and bring to Sao Viet terminal. Why not tell us to go directly there? This bus smells so bad, mixture of sweat and unwanted stuff. I am not booking this again. Not so sure of the sanitation. Will book from other companies next time.

convenient for us because they pick us up at the airport. The bus is comfortable.

We rode the luxury cabin bus from Hanoi to SaPa last November. It was the best! The travel was long but the drivers were expert in maneuvering the neverending twists and turns. Overall, the ride was safe and enjoyable. Will book this ride again should I go back to Vietnam. Thank you Bookaway!

Cabin was confortable. Everything ok but we arrived much earlier than expected so we have to wait at the Office almost 2 hours. But for sure the best cabin during the trip.