The bus was clean and comfortable. Wi-fi was working good and the driving was good and perfectly on time with a stop halfway, providing water and in general a good experience.
Fahrer war sehr pünktlich, freundlich und ist gut gefahren. Empfehlenswert
nice n superb
I do recommend 100%
Really what I expected
Totally satisfied 😌
Very comfortable, even with 185 cm
I booked a limo minivan days out from the date of departure which wasn’t actually confirmed until 3:30pm the afternoon before I was travelling at 7:30am the next morning. As it wasn’t confirmed, I made other travel arrangements as needed to get back to Hanoi to start my trip back to Australia. I contacted Bookaway as couldn’t cancel as it was now within the 24 hr cancellation period where a refund was not possible in the system. To date I have received zero response nor refund. I would definitely never use this platform again and encourage others to be wary in making any bookings.
Your Guide to Seamless Travel with Grouptour
Language and communication
The operators ensure that both counter staff and drivers are proficient in English, facilitating clear communication with travelers.
Finding your ride
Travelers can easily identify their ride as the vehicle is branded with the company colors and name. For pickups at airports or terminals, travelers should head to the Duptours Terminal to meet their ride or driver.
Baggage and special items
Bicycles:You can bring a bicycle on board for an additional fee of 100 Pesos.
Motorbikes:Motorbikes are not allowed on board.
Accessibility and assistance
Wheelchair accessibility:Wheelchair accessible vehicles are available.
Guide dogs:Guide dogs are not allowed.
Booking and Amendments
Name Changes:Passenger name changes are permitted after booking approval at no additional cost, provided they are made at least 24 hours before travel.
E-Tickets:Passengers are not required to print their tickets or confirmation emails.
Onboard Policies
Passengers are not allowed to eat or drink on board.
The bus was clean and comfortable. Wi-fi was working good and the driving was good and perfectly on time with a stop halfway, providing water and in general a good experience.