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Language and communication

The counter staff at the ticketing stations are able to communicate in English, enhancing convenience for international travelers. However, drivers do not speak English.

Finding your ride

• General pickup information: Travelers can easily locate their ride or driver as the driver will be waiting with a sign displaying the passenger's name. Additionally, assistance can be found at the company counter or ticket office. If the pickup location is at an airport or terminal, the specific arrival hall and gate number where travelers can meet their ride or driver will be clearly communicated.
• Pickup delay: For shared airport pickups, if your flight is delayed, it is possible to take the next bus or minivan, though additional fees may apply. For private pickups, drivers can wait up to 15 minutes without any additional charge if your flight is delayed.

Baggage and special items

• Bicycles: Bicycles are not allowed on board.
• Motorbikes: Motorbikes are not allowed on board.

Booking and Amendments

• Name Changes: Name changes after booking approval are permitted. An amendment fee for name changes applies.
• E-Tickets: Passengers are not required to print their tickets or the confirmation email.

Onboard Policies

Passengers are not allowed to eat and drink on board.

Pet policies

Pets are not allowed.