Ayu Express -Tickets and online bookings

Language and communication

Both the counter staff and drivers are fluent in English, facilitating clear communication for passengers.

Finding your ride

• General pickup information: Travelers can easily spot their ride or driver as the driver will be wearing a company uniform and the vehicle will be branded with the company's colors or name. Additionally, they can head to the company's counter or ticket office. For pickups at airports or terminals, travelers can meet their ride or driver at the Airport Express Bus station.
• Pickup delay: For shared airport pickups, if your flight is delayed, you can take the next available bus or minivan at no extra charge. In private airport pickups, the driver will wait for passengers who are delayed.

Baggage and special items

• Bicycles: Bicycles cannot be brought on board.
• Motorbikes: Motorbikes are not allowed on board.

Accessibility and assistance

• Wheelchair accessibility: Vehicles are wheelchair accessible.
• Guide dogs: Guide dogs are not allowed.

Booking and Amendments

• Name Changes: Name changes are permitted after bookings are approved. There is no information provided regarding any amendment fee or the timeframe allowed for making a name change.
• E-Tickets: Passengers do not need to print their tickets or confirmation emails.

Onboard Policies

Passengers are not allowed to eat or drink on board.

Pet policies

Pets are not allowed.