Supernice Grassland -Tickets and online bookings

Language and communication

Both the counter staff and the driver speak English, facilitating communication for travelers.

Finding your ride

• General pickup information: Travelers can easily locate their ride or driver as the driver will be wearing a company uniform and the vehicle will be branded with the company's colors or name. Additionally, travelers can approach the company counter or ticket office for assistance. Regarding pick-up at airports or terminals, if seeking information on the specific arrival hall and gate number, this detail is not provided.
• Pickup delay: For shared airport pickups, passengers can board the next bus or minivan with no extra cost if their flight is delayed. Private airport pickups also accommodate flight delays with the driver waiting without any additional fees.

Baggage and special items

Bicycles are not allowed on board.

Accessibility and assistance

• Wheelchair accessibility: Vehicles are wheelchair accessible.
• Guide dogs: Guide dogs are not allowed.

Booking and Amendments

• Name Changes: Name changes after booking approval are allowed without any amendment fee.
• E-Tickets: Passengers are not required to print their tickets or confirmation emails.

Onboard Policies

Passengers are not allowed to eat or drink on board.

Pet policies

Pets are not allowed.