Eco Sapa Limousine——票券及在线预订

Language and communication

The counter staff at the bus service are able to communicate in English, ensuring smooth assistance during boarding. However, the drivers do not speak English.

Finding your ride

• General pickup information: Travelers can easily locate their ride or driver as the drivers are dressed in the company uniform and the vehicles are branded with the company's colors and name. Additionally, travelers can go to the company's counter or ticket office for assistance. If the pick-up is at an airport or terminal, the specific arrival hall and gate number will be provided for meeting the ride or driver.
• Pickup delay: For shared airport pickups, if your flight is delayed, you can take the next bus or minivan at no additional cost, provided there are available seats. For private airport pickups, if a flight is delayed, the policy on driver waiting time and any applicable fees was not provided. Please check directly for specific details regarding waiting times and fees.

Baggage and special items

• Bicycles: Bicycles are not allowed on board.
• Motorbikes: Motorbikes are not permitted on board.

Accessibility and assistance

• Wheelchair accessibility: Wheelchair-accessible vehicles are not allowed.
• Guide dogs: Guide dogs are not allowed.

Booking and Amendments

• Name Changes: Passenger names can be changed after a booking has been approved without any amendment fee. This can be done at any time before travel.
• E-Tickets: Passengers are not required to print their tickets or confirmation emails.

Onboard Policies

Passengers are allowed to eat and drink on board.

Pet policies

Pets are not allowed.