Hoang Long——票券及在线预订

Language and communication

Both the counter staff and drivers are trained to assist passengers effectively. The counter staff are proficient in English to facilitate clear communication. However, the drivers do not speak English.

Finding your ride

• General pickup information: Travelers can identify their ride or driver as the driver will be wearing a company uniform, and the vehicle will be branded with the company's colors or name. Additionally, travelers can go to the company counter or ticket office if available. For airport or terminal pickups, specific details on the arrival hall and gate number can be obtained directly for precise meeting points.
• Pickup delay: For shared airport pickups, if the flight is delayed, passengers are allowed to board the next bus or minivan without any additional fee, provided there are seats available. For private airport pickups, details regarding the waiting time and potential fees for flight delays were not provided.

Baggage and special items

Bicycles can be brought on board at no additional cost, provided they fit within the bus's storage limits on the departure date.

Booking and Amendments

• Name Changes: Name changes on tickets are permitted after booking approval. These modifications can be done up to **4 hours** before the departure time without any fee.
• E-Tickets: Passengers are not required to print their tickets or confirmation emails.

Onboard Policies

Passengers are allowed to eat and drink on board.

Pet policies

pets are not allowed.