Hung Duc (Quang Ninh)——票券及在线预订

Language and communication

The counter staff are able to speak English, however, the drivers do not speak English.

Finding your ride

• General pickup information: Travelers can easily locate their ride or driver as the vehicle will be clearly marked with the company’s branding. Additionally, assistance can be sought at the company’s ticket office or counter. For those being picked up at an airport or terminal, specific details on the arrival hall and gate number will be provided.
• Pickup delay: For shared airport pickups, if a flight is delayed, passengers can take the next available bus or minivan without any additional fee, provided there are seats available. For private airport pickups, details regarding wait times and potential fees for delays were not specified.

Baggage and special items

• Bicycles: Bicycles can be brought on board without an additional fee.
• Motorbikes: Motorbikes cannot be brought on board.

Booking and Amendments

• Name Changes: Name changes after booking approval are permitted. There is no amendment fee for changing a passenger's name, and changes can be made anytime before travel.
• E-Tickets: Passengers are not required to print their tickets or the confirmation email.

Onboard Policies

Passengers are allowed to eat and drink on board.

Pet policies

Pets are not allowed.