Everything worked fairly well, cabin okay (saw one little bug). With ear protection I was able to sleep a few hours. We arrived approx 2h late
Fresh, stylish, comfortable cabin. Water, beer, fruit, breakfast for free in the cabin. AC. A bit noisy through the night from the rails but was expected!
Loved the train. The only part of the trip that was a bit stressful was when we arrived at the station and showed our printed out booking confirmation and was told by the staff that it was not valid. We were then sent to another person who called the number that Bookaway provided and after that the ticket was confirmed. Please note that very few people in that area speak English and getting information can be a bit challenging. The train departed on time and the compartment was very clean and comfy. We even found complimentary snacks under our pillows! Would definitely recommend the train.
Perfect ride only dificult to find counter at hanoi
よくねむれた。カーテンがなくて、持って行った布をかけました。
Great cabin with food, cleaning kit, WiFi...
Very confortable
Your Guide to Seamless Travel with Violette Trains
Language and communication
English is spoken by both the counter staff and the driver, facilitating communication for all passengers.
Finding your ride
Travelers can easily locate their ride or driver as the driver will be wearing a company uniform and the vehicle will be branded with company colors and the name of the company. Additionally, there is a company counter or ticket office available for assistance. If the pick-up is at an airport or terminal, travelers should go to the specified arrival hall and gate number to meet their ride or driver.
Baggage and special items
Bicycles:Bicycles can be brought onboard without any additional fee, provided they are foldable and can be kept in the passenger's cabin.
Motorbikes:Motorbikes are permitted on board for an additional fee. For specific fee details, please check at the Le Duan Hanoi train station at the Door To Door service counter next to Vinmart.
Accessibility and assistance
Wheelchair accessibility:Wheelchair accessible vehicles are available.
Guide dogs:Guide dogs are permitted to board and accompany visually impaired travelers.
Booking and Amendments
Name Changes:Passenger name changes after booking approval are permitted without any amendment fee. However, it is necessary to inform the operator at least 24 hours before the departure time.
E-Tickets:Passengers are required to print their tickets but do not need to print the confirmation email.
Onboard Policies
Passengers are allowed to eat and drink on board.
Pet policies
Pets are allowed on board at no additional cost, but they must be kept in a cage.
Fresh, stylish, comfortable cabin. Water, beer, fruit, breakfast for free in the cabin. AC. A bit noisy through the night from the rails but was expected!
Loved the train. The only part of the trip that was a bit stressful was when we arrived at the station and showed our printed out booking confirmation and was told by the staff that it was not valid. We were then sent to another person who called the number that Bookaway provided and after that the ticket was confirmed. Please note that very few people in that area speak English and getting information can be a bit challenging. The train departed on time and the compartment was very clean and comfy. We even found complimentary snacks under our pillows! Would definitely recommend the train.