Duy Khang Limousine——票券及在线预订

Language and communication

The counter staff are fluent in English, ensuring you can communicate effectively when purchasing tickets. However, please note that drivers do not speak English, so prepare accordingly for any communication needs during your journey.

Finding your ride

• General pickup information: Travelers can easily locate their ride or driver as the vehicle will be branded with the company’s colors and name. Additionally, assistance can be found at the company's counter or ticket office.
• Pickup delay: Travelers can meet their ride or driver at specified arrival halls and gate numbers for airport or terminal pickups. For shared airport pickups, if a flight is delayed, passengers can board the next available bus or minivan without any additional charge, provided there are seats available. In the case of private airport pickups, if the flight is delayed, specific details on driver wait times and any applicable fees should be directly checked with the service provider.

Baggage and special items

• Bicycles: Bicycles can be brought on board; however, only small or foldable bicycles are allowed, and you must purchase an additional ticket for it.
• Motorbikes: Bringing a motorbike on board is not allowed.

Accessibility and assistance

• Wheelchair accessibility: Wheelchair access is not allowed on the vehicles.
• Guide dogs: Guide dogs are allowed to board and sit with visually impaired travelers.

Booking and Amendments

• Name Changes: Passengers are allowed to change their names on a booking after it has been approved. There is no fee for name changes, and they can be made at any time before travel.
• E-Tickets: Passengers do not need to print their tickets or confirmation emails.

Onboard Policies

Passengers are allowed to eat and drink on board.

Pet policies

Pets are allowed on board. There is a **fee** for bringing pets, and only small dogs are permitted for which tickets must be purchased. While it is flexible, pets should be kept clean and well-maintained during the journey.